Effective Date: October 26, 2023

This policy outlines the terms of service fulfillment and refunds for all clients of GenTech Creative Concepts (“Agency,” “we,” “us,” or “our”). As a user of Stripe for payment processing, this policy is designed to be consistent with their terms of service.

Our commitment is to deliver exceptional, custom-tailored creative and technological solutions. Given the bespoke nature of our work, each client engagement is governed by a detailed, custom contract that outlines the scope of work, deliverables, and timeline.

Fulfillment Policy

1. Custom-Tailored Contracts:

All services provided by GenTech Creative Concepts are based on a custom-tailored contract. This contract will serve as the primary document outlining the specific services to be rendered, project milestones, timelines for completion, and the total cost. Both the client and a representative of GenTech Creative Concepts must sign this contract before any work commences.

2. Initiation of Services:

Upon the signing of the contract and receipt of any initial payment or deposit as stipulated in the contract, GenTech Creative Concepts will commence work on the project as defined.

3. Project Execution and Delivery:

The fulfillment of our services will be conducted in accordance with the signed contract. We will provide regular updates on the progress of the project and will deliver all agreed-upon services within the specified timeframe, contingent upon the client’s timely provision of necessary information and feedback.

Refund Policy

GenTech Creative Concepts is dedicated to client satisfaction and the successful completion of all contracted services.

1. General Policy:

Due to the custom nature of our services, payments for services already rendered are typically non-refundable. Our fees are based on the allocation of our team’s time and resources to your project.

2. Agency’s Inability to Perform Services:

GenTech Creative Concepts operates with the highest standards of integrity. If at any time our agency determines that we cannot perform a contracted service to our professional standards, we will promptly notify the client. In such an event, the client will be issued a refund for any services that have not yet been rendered. The amount of the refund will be calculated based on the portion of the project that has not been completed.

3. Client Cancellation:

Should a client choose to cancel their contract before the completion of all services, any refunds will be handled on a case-by-case basis as outlined in the terms of the custom contract. Typically, any deposits or payments for work already completed are non-refundable.

4. How Refunds Are Processed:

All refunds will be processed through our payment provider, Stripe, and will be credited back to the original method of payment. Please allow 5-10 business days for the refund to appear on your statement.

Dispute Resolution

We encourage our clients to communicate any concerns they may have about our services. We are committed to resolving any disputes amicably and professionally. For any questions or to initiate a discussion regarding our fulfillment or refund policy, please contact us at [Your Contact Email] or [Your Contact Phone Number].

This policy is subject to change. Any revisions will be posted on our website. Your continued engagement with our services following any changes constitutes your acceptance of the new terms.